FAQ
Frequently Asked Questions
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What is FĀSL ?
FĀSL is a London-based luxury fragrance house creating fragrances that become part of your story.
Inspired by the Arabic word FĀSL (فصل), meaning chapter, season, and distinction. Our creations are designed to mark moments, celebrate new beginnings, and leave a lasting impression.
What products does FĀSL offer ?
FĀSL currently offers luxury Fragrance Oils.
Our collection will continue to grow as new chapters and new fragrance formats and natural Oud are introduced.
What's the difference between a Fragrance Oil and a Parfum ?
Both offer a unique fragrance experience, but they are applied differently.
Parfums are applied as a fine mist, offering greater projection while preserving the depth and character of the fragrance.
Fragrance Oils are alcohol-free and applied directly to the skin using a roll-on applicator. They wear close to the skin, creating a more intimate and personal fragrance experience.
Whichever format you choose, every FĀSL creation is crafted with the same commitment to quality, craftsmanship, and timeless elegance.
How do I apply a Fragrance Oil ?
Apply the Fragrance Oil directly to your pulse points, such as your wrists, neck, and behind your ears.
Allow the fragrance to develop naturally on your skin and reapply throughout the day if desired.
How do I apply a Parfum ?
For the best experience, spray your Parfum from approximately 15 cm away.
We recommend applying it to your clothing, such as the collar, shoulders, or sleeves, where the fragrance can gently diffuse throughout the day. You may also lightly spray your pulse points, if preferred.
Can I wear a Fragrance Oil and a Parfum together ?
Absolutely.
Our Fragrance Oils and Parfums are designed to complement one another beautifully. Wearing both allows you to enjoy the intimacy of a Fragrance Oil alongside the projection of a Parfum, creating a richer and longer-lasting fragrance experience.
Many customers choose to apply the Fragrance Oil to their pulse points first, followed by the matching Parfum.
How long do FĀSL fragrances last ?
Fragrance longevity varies depending on the specific fragrance, application, skin chemistry, clothing, and environmental conditions.
Every FĀSL creation is carefully crafted to deliver a lasting and memorable fragrance experience while revealing its character over time.
Where do you ship ?
We currently ship throughout the United Kingdom.
International shipping is available to selected destinations, with additional countries being added as our journey continues.
How long will delivery take ?
Orders are typically dispatched within 1–2 working days.
Estimated delivery times are displayed at checkout and may vary depending on your location and the shipping service selected.
Can I cancel my order ?
Yes. You may cancel your order at any time before it has been dispatched for a full refund.
Once your order has been dispatched, it can no longer be cancelled. Please refer to our Order Cancellation Policy for further information.
Do you accept returns ?
Yes. Unused and unopened products may be returned within 30 days of delivery, subject to our Returns Policy.
For full details and eligibility requirements, please refer to our Refund Policy.
My order arrived damaged. What should I do ?
We're sorry to hear that.
If your order arrives damaged, defective, or you've received the wrong item, please contact us within 48 hours of delivery at hello@fasllondon.co.uk
To help us resolve the issue as quickly as possible, please include your order number and clear photographs of the item and its packaging.
We'll review your request promptly and work with you to find the best solution.
How can I contact FĀSL ?
We're always here to help.
If you have any questions about our products, your order, or anything else, please contact us via WhatsApp, or email us at hello@fasllondon.co.uk
visit our Contact page for more information.
We aim to respond to all enquiries within 1–2 working days.