Refund policy
At FĀSL, we take great care in preparing every order. If you need to cancel or return your purchase, please read the information below.
Order Cancellations
You may cancel your order at any time before it has been dispatched for a full refund.
Once an order has been dispatched, it can no longer be cancelled and our Returns Policy will apply instead.
To request a cancellation, please contact us as soon as possible at hello@fasllondon.co.uk, quoting your order number.
Returns
We hope you'll love your purchase. However, if you change your mind, you may return your order within 30 days of receiving it, provided that:
The product is unused, unopened, and in its original condition.
The product is returned with its original packaging.
The security seal (if applicable) remains intact.
For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or damaged after delivery, unless they are faulty.
Faulty or Damaged Items
If your order arrives damaged, defective, or you believe you have received the wrong item, please contact us within 48 hours of delivery.
Please include:
Your order number
A description of the issue
Clear photographs of the item and packaging
We'll review your request and, where appropriate, offer a replacement or refund.
Return Shipping
Unless the item is faulty or supplied in error, customers are responsible for the cost of returning items.
We recommend using a tracked postal service, as FĀSL cannot accept responsibility for returns lost in transit.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 working days.
Complimentary Items
Complimentary items, including promotional gifts and complimentary items, are not eligible for return, exchange, or cash redemption.
Need Help?
If you have any questions regarding your order, returns, or cancellations, please contact us:
Email: hello@fasllondon.co.uk
We'll be happy to help.